3 Year Warranty

Our policy is valid for a period of 30 calendar days from the date of
the purchase. If you would like to return the product for a refund
during this period, you may do so provided the conditions below have
been met. Please note that if the period of 30 days has lapsed, we
can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must not be damaged

In order to ensure the above criteria has been met, all returns will be
inspected. If the product does not meet the listed criteria, we reserve
the right not to issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted
without a valid Return Merchandise Authorization.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions, concerns, or complaints regarding this refund
policy, we encourage you to contact us using the details below:

support@surfthing.com
725 Norway DR E, Annandale, MN 55302