SurfThing Computer warranty
All Desktops and Laptops come with a 2-year warranty.
- The first step is to call us. We will assist you with determining the problem. If the computer failed under normal operating conditions problem is a physical issue that was not caused by negligence and requires repair, we will, at no cost to you:
- We will email you a ground return label to use with the box that the computer shipped to you in.
- If you do not have your original box, we will ship you a box and return label. You may be thinking, ha, why keep the old box? The reason would be a faster turnaround to get your system back up and running.
- We will repair your system within 5 business days of receiving the system and return it to you at no cost.
- If there is an issue with the SSD hard drive, we will do our absolute best to save your data, but unfortunately, we cannot promise to retrieve it. (We recommend that you backup any critical data to external hard drive or cloud system regularly.)
- We will reinstall the simulation software that we installed for you when we originally shipped your system.